saas management platform

The Knowledge Base Software Leader: Discover How A SaaS Company Can Help You Succeed

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The target provides a Knowledge Base Software to commercial clients via a highly sought-after Software-as-a-Service (SaaS) model. The business operates in the large and growing customer support software / knowledge management platform market. Enterprise-level companies often search for knowledge-base-only software, rather than integrated ticketing; by focusing on Knowledge-Base only as its core competency, this company has been able to successfully win over many of its competitors’ customers, at a higher price point, while continually receiving great feedback about the decision to switch to this company’s software.

OPERATIONS

The opportunity provided by this technology company’s service is to allow clients to serve their customers by letting the customers serve themselves using an auto-updating, self-serving and instantly-delivered Knowledge Base. Features include: Intelligent Instant Search, Advanced Analytics, Powerful Customization and Ease of Delivery and Use. The software is suitable for remote teams and is easy to get up and running – no coding required. The company offers a free trial with limited functionality and uses a pricing matrix set up through a mix of users (seats) and the Amount of Searches needed.

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MARKETING AND KEY METRICS

This Software Company is growing in popularity among Enterprise-level companies, and has a large assortment of Page 1 placements in Google for primary keywords related to their industry and service offerings. Due to this amazing placement, the cost of doing business in this environment is very low given that the vast majority of leads come in either through organic SERPs or via word of mouth.

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With over 230 commercial clients, including a mix of annual and monthly recurring billing, the company has seen significant growth and success with a large number of scale opportunities immediately available. Most of the company’s enterprise-level customers are Product Managers and System Administrators, making the product sticky and easy to grow.

The company has over 230 commercial clients, including a mix of annual and monthly recurring billing.

BUSINESS MODEL & RESOURCES NEEDED

The company has 4 employees.

THE INDUSTRY

The business operates in the knowledge management platform market. Other companies within this industry include Guru, Helpjuice, and Bloomfire.

OPPORTUNITIES TO SCALE

This Business has a large number of scale opportunities immediately available.

Asking Price: $1,050,000
Gross Income: $387,538
Cash Flow: $266,080
Year Established: 2011
Employees: 4

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